Reference

What You Agree to When You Use 399net

These terms set out the rules that apply to your account, your deposits via JazzCash, Easypaisa or Raast, and how we handle disputes. Access to 399net is available only where local law permits — read this page before you open an account.

Jurisdiction-dependent accessAccount eligibility rulesWallet and payment termsDispute and complaint processData retention policy
399net What You Agree to When You Use 399net
HOW WE HANDLE DATA

Account Security, Data and Your Choices

We keep your account data only as long as required for transaction verification, dispute resolution and regulatory compliance. You can request a copy of what we hold or ask us to delete records that fall outside mandatory retention periods. Login access is protected by one-time password confirmation on each new device — losing access to your registered mobile number affects your ability to authenticate, so keep your contact details current in account settings.

Cookie Policy

We use session cookies to keep your login active and analytics cookies to improve navigation. You can manage cookie preferences from the settings menu without affecting your account wallet.

Data Retention

Transaction records tied to JazzCash, Easypaisa or Raast deposits are retained for the period local financial regulations require. Records outside that window can be requested for deletion.

Account Security

OTP verification applies when you log in from a new device. If you suspect unauthorised access, contact support immediately and we will freeze the account pending investigation.

Who to Contact

Data access requests, correction requests and deletion requests all go through our support email. Quote your account ID and the nature of the request; we aim to respond within the legally required window.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a payment dispute, or a request to access your personal data, our support team handles these through the channels below. Include your registered account number and the payment method involved — JazzCash, Easypaisa or Raast — so we can locate your records without delay.

Team online

Live Chat

Reach us through the chat widget in your account dashboard. For legal queries, state the issue type so the correct team picks it up.

Email Support

Send account-related legal requests by email. Attach any transaction reference from your JazzCash, Easypaisa or Raast app to speed up the review.

Account Help Centre

The Help Centre inside your account lists procedures for data requests, account closures and formal complaints — check there first before escalating.

Common Legal Questions About Your Account

These are the questions we receive most often about account terms, data rights and payment policies. If your question is not covered here, the Help Centre inside your account or our support email is the next step.

Access depends on local law and your eligible region. We advise you to check whether your area permits this type of service before you open an account or make any deposit.

Yes. Submit a data access request via our support email with your account ID. We will compile your records and send them within the period local regulations require.

Unspent wallet balance is held pending the outcome of the account review. We verify the original transaction before any return is processed; include your payment reference when contacting support.

Open a complaint through the Help Centre inside your account, or email support with 'Formal Complaint' in the subject line. We log every complaint and respond within our stated review period.

Terms are updated when regulatory requirements change. The revision date appears at the footer of this page. Continuing to use your account after an update means you accept the revised terms.

You can request deletion of data outside mandatory retention periods. Records linked to financial transactions — including Raast transfers — must be kept for the period financial regulations specify and cannot be removed early.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.