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How 399net Handles Your Personal Information

When you open an account with us, you share personal and payment details — and we want to be clear about what we collect, why we collect it, and how we keep it secure.

Account data protectionJazzCash & Easypaisa payment handlingYour rights to access and deletionPakistan-local data context
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399net How 399net Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your personal data, want to request access to what we hold, or need to flag a data concern, our support team is reachable through the channels below. We handle data queries separately from general account support so your request gets to the right person.

Live Chat Start a chat from any page on the site. Data requests submitted here are logged and escalated to our account team for review.
Support Email Send your data access or deletion request by email. Include your registered account details so we can verify and process it accurately.
Account Settings Some data preferences — including cookie settings and communication opt-outs — can be managed directly inside your account dashboard without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Our approach to your data is built around keeping it accurate, secure, and accessible to you on request. Here is what that looks like in practice across the four areas that matter most.

Payment Data Security

JazzCash, Easypaisa, and Raast transaction records are stored with access controls. Only authorised account and compliance staff can view payment history tied to your account.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Account Retention

Your account data stays on file while your account is active and for a defined period after closure, as required for transaction records. You can request early deletion where local rules allow.

Data Access Requests

Write to us via the support email with your registered details and we will confirm what data we hold. Corrections to inaccurate records can be requested the same way.

Privacy Policy — Frequently Asked Questions

Below are the questions we get most often about how your data is handled on 399net. If yours is not covered here, contact us via live chat or email.

We collect your name, contact information, and login credentials at registration. Payment identifiers linked to JazzCash, Easypaisa, or Raast are recorded when you make a deposit or withdrawal.

Payment data is passed to the relevant payment rail to process your transaction. We do not sell or share it with advertisers or unrelated third parties.

Contact us via the support email listed on site, include your registered account details, and we will pull together a summary of the data we hold and send it to you.

Yes. Submit a deletion request through support. Data required for transaction records may be retained for a minimum period under applicable rules before full deletion is completed.

Cookies keep your session active, remember your lobby preferences, and support account security checks. They are not used to build advertising profiles or track you across other sites.

This policy applies where access to 399net is permitted under local law. Availability depends on your region and applicable legal requirements, so check that access is allowed in your location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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