Reference

Terms Conditions That Govern Your 399net Account

These terms set out what you agree to when you open and use a 399net account, including how deposits via JazzCash, Easypaisa and Raast are handled, what your account wallet covers, and where access is available under local law.

Applies to all account holdersCovers JazzCash, Easypaisa & Raast depositsSubject to local law and eligible regionsUpdated terms take effect on noticeContact support if anything is unclear

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Account Security, Data and Your Rights

We collect only the information needed to run your account and process payments through JazzCash, Easypaisa or Raast. Stored data is used for account management, wallet verification and fraud prevention — it is not sold to third parties. If you want to request a copy of your account data or ask us to close and delete your account, submit the request through the Help Centre or by email, and we will action it within the timeline required under applicable rules.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure by applicable financial and legal obligations.

Cookie Use

Cookies help us keep your session active and remember your wallet preference. You can adjust cookie settings in your browser, though some account features need them to work.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Keep your registered mobile number current so these steps work correctly.

Change Requests

To update your registered name, mobile number or linked wallet details, contact support with valid ID. Changes are reviewed before they take effect on your account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a section of these terms is unclear, or you believe a rule has been applied incorrectly to your account, contact us directly. Our support team handles terms-related queries alongside payment and account questions — reach us through the channels below and keep your account reference ready to speed up the response.

What These Terms Actually Cover

399net Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 399net, you accept these terms in full. They cover account registration, wallet funding through JazzCash, Easypaisa or Raast, withdrawal requests and the verification steps attached to them. You must provide accurate details when opening your account — any mismatch between your

1
registered name and your JazzCash or Easypaisa wallet name can delay a withdrawal request while we verify the account. Access to 399net and the games within it depends on your location and local law. We make no claim that use is lawful in every jurisdiction; it
2
is your responsibility to check whether access is permitted where you are. These terms are governed accordingly, and we may restrict or suspend account access in regions where local regulations require it. Terms may be updated. When we change something material, we post the revised version
3
here and note the change date. Continued use of your account after that date means you accept the updated terms. If you disagree with a change, stop using the account and contact support to close it. We keep a record of the version in place at
4
the time of any account dispute.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what we hear most from account holders about how these terms apply in practice — from wallet rules to account closure requests.

Yes. All deposits and withdrawals — whether through JazzCash, Easypaisa or Raast — are covered by these terms. Wallet verification rules apply to each method.

We place the withdrawal on hold and ask you to verify identity. Once the names are matched through our verification step, the withdrawal is processed in the normal flow.

We post updated terms here before they take effect and note the change date. Continuing to use your account after that date means you accept the revised version.

Log into your account, go to the Help Centre and raise a data request. Alternatively, email support with your registered email address and we will respond with the details.

Access depends on local law and the eligible regions we serve. Check whether use is lawful in your location before opening an account — we cannot confirm availability for every area.

Contact support through live chat or email with a closure request. We will process it and retain only the data required by applicable financial rules after closure.

Reference